Customer support in web hosting business
Well almost every single web host in existence seems to offer at least some degree of customer service, and quite naturally the quality of this service would vary from company to company. Within the world of web hosts, as well as outside if we have all probably been subjected to some less than desirable customer service, along with some that we found at least to be acceptable.
Now when you pick out a potential webhost, how important is the customer service to you in the big picture? Personally I consider it VERY important, but my level of disappointment would depend on exactly how much money I was paying with that webhost.
Being in this field, I know how important CUSTOMER SERVICE is. If the customer is not satisfied with your support this year definitely he will not stick around with you the following year. And YES the level of customer support given is definitely differentiated with the hosting he takes. But it is not that we do not give a good support to our shared hosting clients.
Customer service is extremely important. After all, if it were not for customer service, it would just be another hosting company offering the same thing every other hosting company offers. Level of customer service and uptime are the only real differentiating aspects of a hosting company. Everything else is common and minor compared to those.
Customer service should be one of the most important factors for determining a provider. Reliability would be first in my opinion but these both are crucial for a success business. If things go wrong, who wants to wait for delayed responses. Timely responses are important.
